1. INTRODUCTION
This Privacy Information applies to the processing of personal data carried out by Tundra Drone AS (Tundra Drone/we/us/tundradrone.com/the site) when you visit our website, use our services, or otherwise interact with us.
It is important for us to use your data only in accordance with applicable data protection legislation and your expectations, and to be transparent with you in how we use your data.
This Privacy Information will explain what data is collected, why it is collected, how the collected data is used and your options and rights regarding the collection of your personal data.
2. WHAT DATA MAY WE COLLECT
In connection with the different ways we may interact with you and the various services that we provide, we may collect the following categories of data:
C1: Contact information, including name, billing address, shipping address, country, telephone number, email address and company name (if you are a company).
C2: Order information, including credit/debit card number, payment method and purchase history.
C3: Communication data between you and us, including e-mail communication, logs of calls to us, online chats, comments and reviews collected through surveys or posted on our channels and on social media platforms.
C4: Research data. From time to time we reach out to our existing and potential customers to do research and collect feedback about our products and services, anonymized and/or non-anonymized data. This data is used to improve our products and services.
C5: Digital information data (device information) collected when you visit our website, applications or other digital platforms, including IP-addresses, browser data, type of operating system, time zone, traffic data, purchase history, social media behaviour, user patterns and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. If you subscribe to receive information and marketing, we may collect data regarding which emails you open, your location when opening them, whether you access any links inserted in the emails, dates and times of visits to, and use of, our website, URLs that refer you to our website, search terms used to reach our website, information about how our website is used and details about the devices that you use to access our website. We refer to this automatically-collected information as digital information data (or device information).
We collect digital information data using the following technologies:
– Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org
– Log files track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– Web beacons, tags, and pixels are electronic files used to record information about how you browse the site.
Read more about why and how we collect C5 data – and how to disable this feature – in our cookie policy.
When we talk about personal information, data or similar in this Privacy Policy, we are talking about the categories of data mentioned above.
3. WHERE WE COLLECT YOUR DATA FROM
Most of the data that we have about you are provided by you. We collect data and process data when you:
– Register online or place an order for any of our products.
– Contact us by email, phone, chat, web form or social media.
– Subscribe to receive information and marketing.
– Voluntarily complete a customer survey, provide feedback on any of our message boards via email or participate in our research.
We collect C5 data when you use or view our website, emails, applications, and similar digital platforms.
4.WHY WE USE YOUR DATA
We process your personal data for the following reasons:
Ordering
Description: We use C1, C2 and C3 data to arrange, process and confirm orders for you.
Legal basis: Such data is processed to fulfil the agreement with you (the orders placed through our site).
Disclosure: In order for us to fulfil any orders placed through our site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations), we may need to disclose your data to our cooperation partners.
Communication
Description: We use C1, C2 and C3 data to provide you with relevant information related to your orders. We may provide such information by email or other means.
Legal basis: We use such data to provide important information about your order that is necessary to fulfil our contract with you (to fulfil your orders). Further, we use such data to provide you with other information necessary to fulfil our legitimate interests, including to ensure that your customer experience is as smooth as possible.
Disclosure: We may disclose C1, C2 and C3 data to our cooperation partners, as they may need this information to communicate with you and to provide support.
Direct Marketing
Description: We use C1, C3 and C5 data to provide you with information and marketing communication relating to our products or services.
Legal basis: We process data based on your consent to provide you with information and marketing communication relating to our products or services. For our existing customers, we may process the data for the legitimate interest of providing relevant information and marketing. You may at any time opt out from receiving such information and marketing.
We will not sell or communicate personal data in any other way than described here, unless it is specially agreed with you.
Disclosure: We may disclose your data to cooperation partners to be able to send you our information and marketing.
Profiling
Description: We may use and compile C1 and C5 data for profiling purposes within our own or in our cooperation partners´ systems. Profiling is an automated processing of personal data where your personal data is used to evaluate, analyse and predict your preferences, interests and behaviour (profiling). We use this data to provide you with customised information and marketing that you may appreciate.
Legal basis: We carry out profiling to fulfil a legitimate interest, which is to customise our services for your benefit. You may at any time object to our use of your personal data for profiling purposes.
Disclosure: We will not disclose the profiles we have generated based on your data to third parties.
Behavioural and targeted advertising
Description: We may use C5 data to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Legal basis: We carry out behavioural and targeted advertising to fulfil a legitimate interest, which is to inform about and market our products and services for your benefit. You may at any time opt out of targeted advertising by visiting:
– FACEBOOK
– GOOGLE
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page.
Disclosure: We may disclose non-personal C5 data to cooperation partners in order to communicate targeted advertisements or marketing communications we believe may be of interest to you. Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.
Reduce potential risk or fraud
Description: We screen our orders for potential risk or fraud. We use the C5 data that we collect to help us screen for potential risk and fraud (in particular, your IP address).
Legal basis: We screen our orders to fulfil a legitimate interest, which is to reduce potential risk or fraud for your benefit.
Disclosure: We may disclose your data to the authorities and cooperation partners for security reasons in order to enable investigation and with purpose to reduce risk and fraud.
Statistics and Analysis
We use anonymised data to generate statistics and analysis. More generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
5. COOKIES
We use cookies on the Tundra Drone website to ensure functionality on the website, analyse website traffic and to see which areas of the website you have visited. Please read our cookie policy for more information.
6. HOW LONG WE STORE YOUR DATA FOR
We will only store your data for as long as it is necessary to fulfil the purpose of the processing of your data.
We will store your C1, C2, C3, and C5 data from the point in time when you place an order.
We will store C1 and C2 data as required by applicable law, such as bookkeeping legislation.
In order to safeguard your customer rights in connection with warranty and claims under the Consumer Purchase Act, the Purchase Act and Tundra Drone’s sales conditions, we store C1, C2 and C3 data for 10 years after your last order.
If you have been in contact with us by email, phone, chat, social media or by other means, we will store your C1, C3 and C5 data up to five years from your last interaction with us. This enables us to give you better customer service.
If you have consented to receive information and marketing, we will store your C1, C3 and C5 data for as long as you wish to receive such information and marketing. If we don´t register any activity from you, we may delete you data after five years from your last interaction with us.
If you have logged on to Tundra Drone´s site, applications or similar digital platforms, we will store C1, C2, C3, and C5 data that you have provided in the site or service for as long as you are an active user. Non-active users will be deleted after five years. See our cookie policy for information about how we manage cookies.
If you have participated in our research, we will anonymise all your personal information (if available) within two years after the research is completed, unless otherwise agreed.
7. HOW WE STORE AND TRANSFER DATA
We have cooperation partners that are established within and outside of the European Economic Area to which we may transfer data, as described in section 4 above.
We will ensure that your data is adequately protected by the receiving parties in countries outside the European Economic Area. Adequate protection may typically be to impose on the receiving party contractual obligations that ensure that it maintains the same level of privacy and data security as practiced by us. You may ask for further information or a copy of the safeguards that we have in place to ensure lawful transfer of your data.
If necessary, we may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
8. HOW YOU CAN ACCESS, RECTIFY OR ERASE YOUR DATA AND FILE COMPLAINTS
You may contact us at any time if you wish to receive access to or rectify your data. Further, you may request a copy of the data that we have collected from you.
You may ask us to erase data that we have collected from you. We must however keep data as necessary to fulfil our agreement with you and as necessary to comply with law or on request from authorities.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us (see our contact information below).
If you consider that our use of your personal data is inappropriate, you may file a complaint to the The Norwegian Data Protection Authority (DPA). Before filing such complaint, we ask that you contact us, as we may be able to provide you with answers and to correct potential misunderstandings.
9. ACQUISITION OF TUNDRA DRONE
In the event that a part or all of Tundra Drone (or the assets of Tundra Drone´s entity) is bought, sold, or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and included among the transferred business assets.
10. CONTACT INFORMATION
If you want to get in touch with us for more information about the above points (privacy alerts, breaches or concerns), you may send us an email or send post to:
Tundra Drone AS
Suomaluodda 44
9520 Kautokeino
Norway
11. CHANGES IN THIS PRIVACY INFORMATION
We may update this Privacy Information from time to time. You will be notified of such changes where this is appropriate; otherwise they will be published on our home page. Any changes will apply only after it has been communicated/published.
Last updated on September 01, 2022.